Privacy Policy

Last updated: 1 September 2026

This describes how Frontdesk ("we," "us") handles data when you use our website, our self-serve tools, and the AI receptionist widget installed on a client's website. We've written this in plain language on purpose - the full technical detail lives in our security overview, written for whoever handles IT on your side.

Who this covers

Two different groups of people interact with Frontdesk, and this policy covers both:

• Businesses who sign up for Frontdesk to add an AI receptionist to their own website.
• Visitors who chat with a Frontdesk widget installed on one of our clients' websites.

What we collect from businesses signing up

• Your email address, business name, and the details you choose to give your AI receptionist (services, hours, phone number, an optional photo or business description).
• If you use the "read my website" option instead of typing this in yourself, we fetch the text of the page you point us to and send it to Anthropic to summarize into your AI receptionist's training information - the same provider used to power the chat itself. We don't store a copy of your website; only the summary you review and can edit before it goes live.
• Payment is handled entirely by Stripe - we never see or store your card details. Stripe's own privacy policy covers what they hold.

What we collect from a visitor chatting with a client's widget

• Whatever the visitor types into the chat, sent to our AI provider (Anthropic) to generate a reply. Only the current conversation is sent - never anything else on the page, never browsing history.
• If a visitor chooses to leave their name and contact details (always their own choice, never collected automatically), that's emailed directly to the business along with the last few messages of the conversation, so the business has context on what was asked. The name and contact (not the conversation) is also kept in a short-lived log, deleted automatically after 35 days, so the business can get a weekly summary of new leads and see recent ones in their dashboard.
• No cookies, no tracking scripts, no analytics on the widget itself.

How long we keep things

Business configs (what your AI receptionist knows) are kept for as long as your subscription is active, in a version-controlled repository. Chat conversations aren't stored beyond what's needed to generate a reply in the moment. Cancelling your subscription takes your AI receptionist offline immediately.

Who we share data with

• Stripe - payment processing.
• Anthropic - powers the AI that answers chat messages.
• Resend - delivers lead-notification emails to businesses.
• Vercel and GitHub - host the site and store configs.

We don't sell data, and we don't share it with anyone beyond what's needed to actually run the service.

Your rights

You can ask us to see, correct, or delete the data we hold about you at any time - email danielbodell@outlook.com.