Terms of Service

Last updated: 1 September 2026

What Frontdesk is

Frontdesk provides an AI chat widget ("your AI receptionist") that you install on your own website to answer visitor questions and capture leads. You configure what it knows about your business; we host and run it.

Trial and billing

• New subscriptions include a 7-day free trial. A card is required to start the trial.
• If you don't cancel before the trial ends, your card is automatically charged the then-current monthly rate, and billing continues monthly until you cancel.
• You can cancel at any time. Cancelling during the trial means you're never charged. Cancelling after your first charge stops future billing; we don't offer refunds for partial months already paid, unless required by law.
• Cancelling - at any point - takes your AI receptionist offline on your website immediately.

Your responsibilities

• You're responsible for the accuracy of the information you give your AI receptionist (services, hours, pricing, policies). We don't verify or fact-check what you enter.
• You won't use Frontdesk to collect sensitive personal data (health details, financial account numbers, government ID numbers) through the chat widget.
• You're responsible for installing the widget correctly and for complying with any laws that apply to your own business and website (cookie/consent notices, industry regulations, etc.).

What the AI does and doesn't do

The AI answers based only on the information you provide. It's explicitly instructed to never give medical, legal, or financial advice, and to redirect anything urgent or sensitive to a phone call instead of answering. It can make mistakes - review its answers periodically and correct your configured information if something's wrong.

Service availability

We aim for high uptime but don't guarantee the service will be uninterrupted or error-free. If our AI provider is temporarily unavailable, the widget automatically falls back to simple keyword-matched answers rather than going fully offline.

Limitation of liability

Frontdesk is provided "as is." To the maximum extent permitted by law, we're not liable for indirect, incidental, or consequential damages arising from your use of the service, including lost business from a missed or incorrect answer. Nothing in these terms limits liability that can't legally be limited (e.g. for fraud, or death or personal injury caused by negligence).

Ending the agreement

You can cancel your subscription at any time from your account or by contacting us. We may suspend or end an account that misuses the service (e.g. attempting to abuse the AI backend, or entering unlawful content into a client configuration).

Changes to these terms

We may update these terms as the product evolves. Meaningful changes will be reflected here with an updated date; continued use after a change means you accept the update.

Governing law

These terms are governed by the laws of England and Wales.

Contact

Frontdesk, 44 Brentvale Avenue, Southall, Ealing, London, UB1 3ER. danielbodell@outlook.com